Patrick Paul O’Neil - On Not Being Rude
On Not Being Rude
[30:25] “You shouldn't use your educational training as a crutch to not follow up with good communication.”
— Patrick Paul O’Neil
Providing excellent service is a crucial component of being a successful tattoo artist. While technical skills and artistic abilities are important, they alone do not guarantee a satisfied client. The experience the client has while getting tattooed can greatly impact their overall satisfaction with the final result.
One way to ensure good customer service is to prioritize communication with the client. From the initial consultation to the aftercare instructions, it's important to keep the client informed and involved in the process. This includes listening carefully to their ideas and concerns, providing honest feedback and recommendations, and being open to adjustments or changes as necessary.
Additionally, creating a welcoming and comfortable environment can go a long way in ensuring a positive experience for the client. Small gestures such as offering refreshments or providing a relaxing atmosphere with music or lighting. By prioritizing customer service, a tattoo artist can build a loyal client base and establish a positive reputation in the industry.
